Terms and Conditions

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Custom Orders

Custom orders requested for Christmas delivery must be placed NO LATER THAN December 10th

 

When placing a custom order you may specify color choices; however, colors may not always be 100% accurate (i.e. if you specify mocha instead of brown) but will be as close as possible subject to local area availability of supplies.

 

Please note that since all items are handmade it is not always possible to exactly replicate an item due to natural variations and availability of supplies.

 

Payment (in full) must be received before custom work begins with the following reminders:

 

·         There will be no refunds on custom orders.

·         Custom work is not included in any shop sales or specials.

·         Custom work is done in the order it is received (if you have something that needs to be rushed, contact us and let us know, as we may be able work something out).

Shipping Policy

Domestic shipping will be shipped USPS ground or priority flat rate mail.

International shipping will be shipped USPS international first class or priority flat rate.  International buyers are responsible for any and all duties and customs charges that may be incurred. 

Purchases are shipped within 2 - 5 business days of the date of order and payment received/cleared - depending on the size of the item being shipped. Delivery times will depend on where the item is being shipped and holidays, office closures or weekends could delay this timing on occasion.

We do like to reuse like-new boxes and packaging materials when possible.  This helps to not only keep costs down but also allows us an opportunity to recycle.  Let us know if you prefer a brand new box and/or packaging.

We complete each order in the order it was received.  When your order has been shipped you will receive a notice via email.

Insurance is recommended to guard against damage or loss of an item and can be added upon request for an additional fee.

Return Policy

We strive to offer quality, handmade items and trust that you will be thrilled with your purchase; however:

  • If we have shipped an incorrect item to you we will replace it for you.  Please inspect your items upon receipt and notify us within 48 hours of delivery at Barbara@SpotofSanity.com prior to returning.

 

  • If for some reason your item is defective due to poor craftsmanship, we will repair or replace the item.  Please inspect your items upon receipt and notify us within 48 hours of delivery of any defects at Barbara@SpotofSanity.com pictures of the damaged item are requested at the time of notification.

 

  • Apparel (hats, scarves, mittens/gloves, etc) may be returned in unworn condition only.  If the item to be returned has any kind of tag on it removal of the tag will void the return.  Do not remove any tags.

 

  • If returning a hat, any hat with size reducing tape or similar product has been adhered to the inside of the brim it is considered worn and NOT returnable. 

Unwanted items may be returned for a refund less a 20% restocking fee.  Non-personalized custom orders may be returned for a refund less a 50% restocking fee.  Items must be returned within 10 calendar days of receipt.  Notify us at Barbara@SpotofSanity.com prior to returning.

All returned items must be in original condition/packaging.           

Shipping charges to and from are non-refundable.

There will be no refunds on custom orders that have been personalized (i.e. monograms, names, etc), BOGO specials or apparel items that have been worn or had the tags removed.

ABSOLUTELY NO REFUNDS after 10 days of delivery confirmation date.